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Rooms Controller - InterContinental Washington DC - The Wharf

Hotel Brand: InterContinental Hotels
Location: United States, District of Columbia, Washington

Hotel: InterContinental - Washington D.C. - The Wharf (WASHC)

Job number: R202341

About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. – The Wharf is the newest addition to the reimagined Wharf neighborhood bringing sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. – The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America’s political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river’s edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting.  Featuring Moon Rabbit, a contemporary Vietnamese restaurant by Chef Kevin Tien with a unique and complex menu, as well as a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

Your day to day

As a Rooms Controller, you’ll be responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of hotel and VIP guests based upon time of arrival, special requests and play based value. 

  • Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
  • Maintains accuracy within accommodation availability.
  • Completes the non-zero balance report on a regular and on-going basis.
  • Answers guests’ calls promptly and courteously and enters requests into dispatch system.
  • Monitors the timeliness of response to each request and calls the guest back to ensure satisfaction.
  • Responsible for the daily accurate completion of the Rooms Controller checklist.
  • May be asked to assist at the Front Desk and support the Supervisor on duty with employee inquiries.
  • Maintains an exceptional relationship with all hotel operations staff. Physically takes key checks and lost and found.
  • Logs any out of the ordinary items and brings them to the attention of management.
  • Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
  • Helps to maintain and enhance a safe, secure and comfortable environment for our guests.
  • Empowered to ensure that customer’s complaints/problems/issues are handled in a effective, prompt and courteous manner.

What we need from you


Excellent customer service skills required. High school diploma. Outstanding public relations, communication, and interpersonal skills. Professional appearance. Minimum wo years front desk experience. 

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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