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Reservations Sales Agent (Part-Time) - Crowne Plaza Hunter Valley

Hotel Brand: Crowne Plaza
Location: Australia, New South Wales, Lovedale

Job number: EMEAA21108

About Us

Whether travelling for business or pleasure, Crowne Plaza Hunter Valley is the perfect location for any occasion. Located in the heart of the Hunter Valley, just over two hours north of Sydney and offering premier resort accommodation with breathtaking vineyard views. Our guests can dine in our Hatted restaurant Redsalt, perfect their swing on the 18-hole golf course, enjoy a game of tennis or basketball and indulge in renowned local wines and produce at our onsite restaurant and bars.

Crowne Plaza Hunter Valley is looking for a Part-Time Reservations Sales Agent to join the team!

Your day to day

As Reservations Sales Agent, you’ll be responsible for all reservations activities such as recording and processing all reservation inquiries made by phone or email and converting to sales where possible to meet hotel targets. You’ll work closely with other Hotel departments such as Sales & Marketing, Crowne Meetings and Front Office to ensure a positive delivery of guest experience.

What we need from you

  • You will be required to work alternate weekends
  • Previous Front Office/Reservations/Customer Service experience. Hotel/hospitality experience advantageous but not essential
  • Bachelor’s degree / higher education qualification / equivalent in Hotel Administration or Sales/Management
  • Energy and passion – a high level of energy to keep you upbeat in a face paced environment
  • Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects
  • Excellent written and verbal communication skills and attention to detail
  • Opera/Technical skills - proficiency with Opera or another PMS System is preferable but not essential
  • Strong organisational skills and ability to prioritise workflow and workload individually and across the team

What we offer

  • Become part of the global IHG family – opening a door to endless career opportunities, click here to find out more about us
  • Uniform provided 
  • Free meal on shift
  • Free onsite car parking
  • Free rounds of golf at Crowne plaza Hunter Valley
  • Crowne Plaza Hunter Valley Food & Beverage and Spa Discounts
  • IHG Hotel Room discounts for all colleagues
  • Training & development – we’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role
  • As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives

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