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Reservations Executive - Crowne Plaza Canberra

Hotel Brand:
Location: Australia, Australian Capital Territory, Canberra

Hotel: Crowne Plaza - Canberra (CBRBS)

Job number: EMEAA32546

About Us

There is nothing complicated about dealing with business people.

They're just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and Netflix.

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. Whether travelling for business or pleasure, Crowne Plaza Canberra is the perfect location for any occasion. With a tranquil park setting in Canberra's CBD, the city's shopping, entertainment as well as the business district, only a short walk away. Stop existing and start living!


Your day to day

As Reservations Executive you will be responsible for all aspects of reservations for the hotel, with a focus on the sales process of groups. From sourcing new opportunities, quoting, to negotiating and converting group bookings to meet hotel targets for Crowne Plaza Canberra. You will process and manage all group blocks efficiently and accurately. 

You will need to maintain accurate records of all reservations, assist with inquiries and bookings in a timely manner, liaising with key departments, establishing strong relationships with clients, whilst being instrumental in the implementation of operational plans to meet Hotel Sales and revenue targets, in conjunction with the departmental goals.

What we need from you

The ideal candidate will possess the following skills:

  • 2+ years related experience or an equivalent combination and work experience in a reservations or sales role.
  • Great communication skills
  • Strong time management, problem solving and communication skills are essential
  • High standard of telephone etiquette
  • Highly focused and dedicated work ethic
  • Demonstrated ability to interact with customers, employees and third parties in a manner that reflects highly on the hotel, the brand and the company
  • Strong attention to detail
  • Knowledge of Opera & Sales Force - Delphi preferred but not essential

You must meet the legal requirements to work in this country.  

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too. Visit to find out more about us.


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