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Reservation Sales Agent 预订员

Hotel Brand: InterContinental Hotels
Location: Mainland China, Hainan, Sanya

Hotel: SYXHA - InterContinental Sanya Resort

Job number: HOTEL48456

About Us

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. 有效、准确地记录和处理所有通过电话、传真或电子邮件发出的预订咨询,并在可能的情况下转化为销售,以满 足酒店的目标。 FINANCIAL RETURNS: 财务回报 • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques 使用追加销售和提示性销售技巧,销售洲际酒店集团的产品和服务 • Drive the business .. 推动业务… • Promote the Hotel’s (and ICHG generally) products and services 推广酒店(和ICHG)的产品和服务 •Prepare and execute action plans which increase reservation sales and associated business 准备和执行增加预订销售和相关业务的行动计划 • Record and process reservations made by phone/fax/email 通过电话/传真/电子邮件记录和处理预订 • Accept wait list reservations 接受等候名单预订 • Process amendments to reservations such as extensions, early departures, etc 对预订进行修改,如延期、提前离开等 • Manage “no show” reservations by investigation and recording of same 通过调查和记录来管理“no show”预订 • Record special billing arrangements for groups and conventions 记录团体和会议的特殊账单安排 • Monitor reservation levels and inform Managers of current and future occupancy rates 监控预订水平,并告知经理当前和未来的入住率 • Prepare reports as requested (eg to travel agents, business houses etc) 根据要求准备报告(如给旅行社、商行等) • Prepare reservation sales reports 准备预订销售报告 2 / 3 PEOPLE:员工  How we engage with our employees by delivering our Winning Ways and living our commitment so they love their jobs and want to stay with us 我们如何通过提供我们成功的方式和履行我们的承诺来吸引员工,这样他们就会热爱他们的工作,并希望与 我们在 一起 GUEST EXPERIENCE: 客户体验: • Maintain a high level of product and service knowledge about all ICHG Hotels in your region 对所在地区的所有ICHG酒店保持高水平的产品和服务知识 • Develop and maintain a regular pattern of sales calls 开发和维护定期的销售拜访模式 •Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approva 与前厅经理或财务经理联系所有需要信用审批的预订 • Maintain knowledge of special rates/ offers/ promotion 保持对特价/优惠/促销的了解

Your day to day

Required Skills – 技能要求 • Able to read and write English 能够读写英语 • Proficient in the use of Front Office System 熟练使用前台系统 Qualifications – 学历 • High School or Vocational Certificate in Business Management, Business Study or equivalent 具有高中或商业管理,商务或相关的专业证书。 Experience – 经验 • 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience. 1年相关的工作经验,或6个月预订部或前台经验包括管理经验,或与此相当的教育与工作经验结合的背景。

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