Reservation Clerk 预订部文员
Hotel Brand: Holiday Inn
Location: Mainland China, Shanghai, Shanghai
Hotel: SHGXJ - Holiday Inn Shanghai Hongqiao West
Job number: HOTEL45058
About UsWhat's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Job Summary – (Role Summary) 工作概述﹣(职位概述) • To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. 对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理，并在情况允许时转化为成功的销售，最终实现酒店的目标。 Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作) • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques 运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务 • Promote the Hotel’s (and ICHG generally) products and services 推销酒店（以及整个洲际酒店集团）的产品和服务 • Maintain a high level of product and service knowledge about all ICHG Hotels in your region 充分了解所在地区的洲际酒店集团成员的产品和服务 • Develop and maintain a regular pattern of sales calls 发展和保持定期进行销售拜访的模式 • Prepare and execute action plans which increase reservation sales and associated business 准备和执行增加预订销售和相关业务的工作计划 • Record and process reservations made by phone/fax/email 记录和处理通过电话，传真，电子邮件进行的预订 • Accept wait list reservations 接受等候单上的客人预订 • Process amendments to reservations such as extensions, early departures, etc 修改延期和提前离店等特殊情况的预订记录 • Manage “no show” reservations by investigation and recording of same 调查和记录未按预订抵店的预订情况 • Record special billing arrangements for groups and conventions 对团组或会议的特别账单安排进行记录 • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval 与前厅部经理或财务经理联系要求信用审批的预订事宜 • Maintain knowledge of special rates/ offers/ promotions 掌握关于特价，酬宾，促销活动的信息 • Monitor reservation levels and inform Managers of current and future occupancy rates 监测预订情况，并向经理通报目前和将来的入住率 • Prepare reports as requested (eg to travel agents, business houses etc) 按照要求准备报告（如给旅行代理人和商业机构的报告等） • Prepare reservation sales reports 准备预订销售报告
Your day to dayIdeally, you'll have Required Skills – 技能要求 • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 • Problem solving and organizational abilities. 具有解决问题和组织能力 • Proficient in the use of computer 精通计算机操作 • Able to read and write English 能够读写英语 Qualifications – 学历 • High School or Vocational Certificate in Hotel Management, Business Administration, or related field. 具有高中或酒店管理，商业管理或相关领域的职业证书。 Experience – 经验 • 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience. 1年相关的工作经验，或6个月预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景。 In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.