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Reservation Agent 预订员-深圳好日子皇冠假日酒店

Hotel Brand: Crowne Plaza
Location: Mainland China, Guangdong, Shenzhen

Hotel: Crowne Plaza Shenzhen Futian

Job number: HOTEL46150

About Us

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques 运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务 • Promote the Hotel’s (and ICHG generally) products and services 推销酒店(以及整个洲际酒店集团)的产品和服务 • Maintain a high level of product and service knowledge about all ICHG Hotels in your region 充分了解所在地区的洲际酒店集团成员的产品和服务 • Develop and maintain a regular pattern of sales calls 发展和保持定期进行销售拜访的模式 • Prepare and execute action plans which increase reservation sales and associated business 准备和执行增加预订销售和相关业务的工作计划 • Record and process reservations made by phone/fax/email 记录和处理通过电话,传真,电子邮件进行的预订 • Accept wait list reservations 接受等候单上的客人预订 • Process amendments to reservations such as extensions, early departures, etc 修改延期和提前离店等特殊情况的预订记录 • Manage “no show” reservations by investigation and recording of same 调查和记录未按预订抵店的预订情况 • Record special billing arrangements for groups and conventions 对团组或会议的特别账单安排进行记录 • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval 与前厅部经理或财务经理联系要求信用审批的预订事宜 • Maintain knowledge of special rates/ offers/ promotions 掌握关于特价,酬宾,促销活动的信息 • Monitor reservation levels and inform Managers of current and future occupancy rates 监测预订情况,并向经理通报目前和将来的入住率 • Prepare reports as requested (eg to travel agents, business houses etc) 按照要求准备报告(如给旅行代理人和商业机构的报告等) • Prepare reservation sales reports 准备预订销售报告

Your day to day

Required Skills – 技能要求 • Able to read and write English 能够读写英语 • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 具有完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • Problem solving and organizational abilities. 具有解决问题和组织能力 • Proficient in the use of Front Office System 熟练使用前台系统 Qualifications – 学历 • High School or Vocational Certificate in Business Management, Business Study or equivalent 具有高中或商业管理,商务或相关的专业证书。 Experience – 经验 • 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience. 1年相关的工作经验,或6个月预订部或前台经验包括管理经验,或与此相当的教育与工作经验结合的背景。
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