Reservation Agent
Hotel Brand: voco
Location: Qatar, Doha
Hotel: Doha West Bay Suites (DOHVO), P.O.Box 5863, Al Intisar Street
Job number: 106197
•Sell the voco® Doha West Bay Suites product and services using up-selling and suggestive selling techniques
•Promote the Hotel’s products and services
•Maintain a high level of product and service knowledge about voco® Doha West Bay Suites.
•Prepare and execute action plans which increase reservation sales and associated business
•Record and process reservations made by phone/fax/email
•Offer waitlist reservations, if rooms are not available for the requested period.
•Process amendments to reservations such as extensions, early departures, etc
•Manage “no show” reservations by investigation and recording of same
•Maintain knowledge of special rates/ offers/ promotions
•Monitor reservation levels and inform Managers of current and future occupancy rates
•Prepare reports as requested (eg to travel agents, business houses, etc)
•Prepare reservation sales reports
•Ensure that all correspondence relating to room enquiries is actioned promptly and efficiently.
•Keep the Revenue Manager informed of any complaints and unusual matters of significance.
•To maintain professional business confidentiality.
To conduct yourself in a professional manner at all times and maintain high grooming standards.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
