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Receptionist 前台接待

Hotel Brand: Holiday Inn
Location: Mainland China, Anhui, Hefei

Hotel: HFEDT - Holiday Inn Hefei Downtown

Job number: HOTEL01215

About Us

•Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。 •Registers and rooms all arrivals according to established procedures 按照既定工作程序为所有来客登记并安排房间。 •Maintains intimate knowledge of departmental standards and procedures 熟知部门标准工作程序。 •Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。 •Maintains cashier float and ensures accurate daily report of all money received 保持库存现金限额并保证每日对所收现金进行准确报告。 •Cashes hotel guest’s personal and travelers checks and assists with currency exchange 为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。 •Keeps abreast of all modifications to accounting policies and procedures 随时留意会计政策和工作程序的变化 。

Your day to day

•Able to read and write English 能够读写英语 •Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统 •1 year experience in guest / customer service, or an equivalent combination of education and experience. 拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。 •High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent 具有高中学历或酒店行政管理,酒店管理或相关的职业证书。
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