Receptionist

Job Requirements: 

- Advanced in English (Speaking, Writing, Listening, Reading) 
- Hospitality background
- Flexible with Shifts and Standing 

Job Description: 
•    Registers and rooms all arrivals according to established procedures
•    Maintains intimate knowledge of departmental standards and procedures 
•    Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
•    Maintains cashier float and ensures accurate daily report of all money received
•    Cashes hotel guest’s personal and travelers checks and assists with currency exchange
•    Keeps abreast of all modifications to accounting policies and procedures
•    Responsible and attends to guest’s request of using the service of safety box at all times
•    Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
•    Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
•    Performs the audit balances and prepares all works for audit in an orderly fashion
•    When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

•    Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
•    Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times
•    Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
•    Greet hotel guests; answer any questions or concerns
•    Provide an outstanding guest experience
•    Maintain an orderly front desk
•    Operate computer programs and multi-line phone systems
•    Maintain guest records and book reservations
•    Complete basic cashier and bookkeeping responsibilities
•    Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
•    Register & process guests and their assigned rooms
•    Accommodate guest requests
•    Communicating with hotel staff on the status of guest rooms
•    Up Selling guest rooms and promoting hotel services
•    Handling cash payments
•    Maintain a clean and neat front desk area