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Specialist HRSS

Hotel Brand: IHG Corporate
Location: India, Haryana, Gurgaon

Hotel: Corp India GSC Delivery Centre

Job number: R185759

About Us

Purpose of the role


Process HR Shared Service (HRSS) AMEA payroll and administrative activities covering the full Employee Lifecycle with minimal guidance and to act as part of a team to provide specialist expertise on related systems, processes and transactions in accordance with Service Level Agreements. Identify discrepancies, clear errors, and perform root cause analysis being a conduit between functional users and outsourced vendors. Contribute to the continuous improvement of all areas in process scope and act in a Tier 3 support role for all related issues and incidents.  Tracks and reports defined Service Level Agreement requirements and metrics.


Your day to day


Key Accountabilities

Key Metrics

·          Inputs collection and consolidation for payroll and benefit related items

·          Managing enrollment of Expats, GMs & Local plus employees to Benefits, liaise with Benefit providers

·          Communicate changes to IHG Vendors on employee benefit coverage based on changes to personal/ professional situation includes new hire, termination, transfer, pay changes etc.

·          Providing information and answering employee questions about payroll & benefit related matters

·          Maintaining employee records in the Payroll systems and files

·          Ensure data is aligned between HR system; Payroll systems and Employee files

·          Ensure payments of HR Suppliers (Payroll, Benefits, 3rd Parties)

·          Process payments via Finance Systems as required

·          Perform data checks before every payroll and perform controls before payroll approval

·          Propose and work on process improvement for countries and processes

·          Perform as backup for assigned tasks when needed

·          Provide inputs for Audit requests within agreed timeframes

·          Ensure HRSS processes & procedures are aligned to company policies

·          Documentation of HRSS processes and procedures and ensuring they are updated when required

·          Support training requirements for payroll users , HRSS Associate as required

·          Track and report defined Service Level Agreement requirements and metrics

·          Administer the processing of variable components of Pay i.e. paid time off, bonuses, deductions etc through a defined process agreed with outsource vendor.

·          Work with Mobility team for Expat taxes, shadow payroll ensuring the tax affairs are settled as per government compliance.


·          HR System Metrics

·          HRSS Payroll Metrics




Organizational Parameters

Direct Supervisor

·          HRSS Manager, EMEAA

Direct Reports / Indirect Reports

·          None

What we need from you

Key Collaborative Network


Key Shared Accountabilities

Key Interfaces

·          Case Management system and shared mailboxes

·          Data accuracy in maintaining records

·          HR employee records set up and maintained

·          Audit and Legal Compliance

·          Adherence to KPI deliverables

·          Payroll Vendors

·          Benefit Vendors

·          HRSS Accounting

·          Finance

·          Regional HR Teams

·          Hotel Finance & HR Teams

·          Mobility Team

·          Tax Authorities (where applicable)

What we offer


Required Education, Experience, Technical Skills and Knowledge

Decision Rights


·          Bachelors degree in a relevant discipline

·          Diploma in some basic HR qualification

·          Formal payroll qualification or equivalent experience.


·          5+ years’ experience within a HR or payroll centralized role

Technical Skills and Knowledge

·          Good IT skills (i.e. Advanced Excel, Payroll Systems, Financial Systems)

·          Strong communication skills with good verbal and written English;

·          Strong analytical and communication skills

·          Solid organizational and time-management skills

·          Attention to detail

·          Aptitude in problem solving

·          Desire to work as a team with a result driven approach

·          HR Generalist knowledge is desirable



·          Workload management & prioritization

·          Determining resolution of escalated queries

·          Determining when incoming queries need to be escalated

·          Identifying opportunities for improvement


·          Team Members and Regional HR Teams on HRSS Processes

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