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Part Time Guest Service Agent - Holiday Inn Melbourne on Flinders

Hotel Brand: Holiday Inn
Location: Australia, Victoria, Melbourne

Hotel: Holiday Inn - Melbourne on Flinders (MELSF)

Job number: EMEAA22701

About Us

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty and shine through even from behind our masks. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Your day to day

Holiday Inn Melbourne on Flinders is currently looking for a solution orientated, result driven and professional Part Time Guest Service Agent to join our dynamic team. 

The moment a guest steps in to our hotel, they walk in to a genuinely memorable experience. As a Guest Service Agent, you'll not only be the person they rely on to anticipate every need, you'll also create the warm atmosphere that makes our guests feel at home, even when staying with us for an extended period. This is not your standard Guest Service Agent role, and in a​n agile COVID world we need to do things a little differently, and therefore we will ask for your flexibility and adaptivity. You will rely on your superior phone etiquette for the majority of guest interactions and will understand the importance of strictly adhering to policies and procedures to safeguard everyone. 

What we need from you

The ideal candidate will have experience in a hotel guest services role or similar, or possess relevant experience in a customer relations role. You will be up for any challenge and will be able to confidently adapt to new ways of working. ​You will be able to assist across all departments, including Food and Beverage, and will ideally hold a current Responsible Service of Alcohol certificate. 

You will be flexible to work a 7 day, 24 hour rotating roster with the ability to work weekends, evenings, overnights and public holidays as required by the hotel.

This will be a maximum term contract of up to 6 months, with the potential to convert to a permanent contract for the right candidate. Importantly, you must be able to work exclusively for this hotel for the duration of the contract period, not be engaged in any other paid or unpaid work, volunteering or on site education.  

To be eligible for this position, you must meet the legal requirements to work unrestricted in Australia.  

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www. to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

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