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PA to General Manager - Crowne Plaza Muscat OCEC

Hotel Brand: Crowne Plaza
Location: Oman, Al Wusta, Muscat

Job number: EMEAA37195

About Us

Do you see yourself as PA to General Manger? At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where YOU come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Crowne Plaza Muscat OCEC is a business hotel, conveniently located within walking distance of the Oman Convention & Exhibition Center. The hotel is just ten minutes from Muscat International Airport, surrounded by nature and a unique Wadi (a natural waterway), the property is a perfect destination for both business and leisure travellers.

With 295 modern rooms and suites, state-of-the-art conference and meeting facilities, a temperature-controlled swimming pool, a sauna, a fully equipped gym, a newly renovated spa and tennis and basketball courts, we have everything you need for a perfect stay.

Our five exceptional dining venues, including an award-winning Charm Thai Lounge & Restaurant, and Le Petit Belge, will give you an unforgettable culinary experience that will suit all tastes and occasions.

With its professional meeting rooms, foyers, a functional ballroom, a multi-level extensive parking space and a dedicated experienced team, the hotel will meet the expectations of guests attending all types of meetings and events. Whether you are on a business trip or on holiday, staying at Crowne Plaza Muscat OCEC will make you feel at home.

Your day to day

Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to hotel employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.

- Maintain and update accurate records using the electronic diary, mail and computer databases.

- Manage all Hotel social media feedback forums and all Executive Office guest contact.

- Organise appointments, meetings and conferences, which may include collating meeting papers, coordinating venues and arranging travel itineraries.

- Coordinate and prepare files for all team meetings and for conference calls to Corporate/Regional Offices and Ownership.

- Ensure requests for appointments and correspondence are provided in a professional and timely manner.

- Secretariat function for management committees including compiling agendas and minute taking.

- Type and print letters, memorandums, confidential reports, presentations, agendas for meetings, management correspondence including editing, formatting, proofreading, assembling and binding of documents.

- Greet and screen executive office visitors.

- Answer office telephone calls (screen calls) using customer service etiquette.

- To be fully aware of any promotions, special events and packages organized by the Hotel as per daily event calendar and weekly highlights.

- Having an eye for details to improve the quality of service continuously being creative and taking initiative.

- Check daily attendance of the department heads and the standard for keeping track of attendance at work as per hotel policy.

- Initiate and carry out general filing according to an established filing system.

- To be proactive and creative when attending to any VIP’s, guests/visitors query and dissatisfaction under General Manager’s guidance.

- Liaise at all levels within the company as required and facilitating communication between the General Manager and other team members of the Hotel and also the public at large e.g. suppliers.

What we need from you

  • Degree / Diploma in Secretarial Studies, Hotel Management, Business administration, or related major, and at least two years of experience in the administrative assistance, or related professional area.
  • Demonstrate high-level computer literacy skills, Microsoft Word processing packages and various computer applications.
  • Strong interpersonal communication and negotiation skills, including the ability to interact effectively with people of all disciplines.
  • Strong time management and effective organisational skills, with the ability to think laterally, work under pressure and achieve work deadlines in an environment of competing priorities.
  • Initiative, discretion and judgement of a high order with the ability to maintain confidentiality.
  • Pleasant, tactful and approachable personality.
  • Self-motivated, reliable and willing to work flexible hours.

What we offer

In return we’ll give you a competitive financial and benefits package. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team.   Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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