Operations Manager - Crowne Plaza Hunter Valley
Hotel Brand: Crowne Plaza
Location: Australia, New South Wales, Lovedale
Job number: EMEAA24829
About UsAt Crowne Plaza Hotels & Resorts our goal is to make business travel work. That's where you come in. When you're part of the Crowne Plaza Hotels & Resorts brand you're more than just a job title. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too! Whether travelling for business or pleasure, Crowne Plaza Hunter Valley is the perfect location for any occasion. Located in the heart of the Hunter Valley, just over two hours north of Sydney and offering premier resort accommodation with breathtaking vineyard views. Our guests can dine in our Hatted restaurant Redsalt, perfect their swing on the 18-hole golf course, enjoy a game of tennis or basketball and indulge in renowned local wines and produce at our onsite restaurant and bars.
Your day to dayAs Operations Manager you'll lead the day to day operations of the hotel and will be responsible for the effective management of daily operations across all Hotel departments to ensure the achievement of established Crowne Plaza quality, guest and colleague standards along with departmental revenue and profit goals. This role will act as 2IC to the General Manager and will act as the hotel leader in the absence of the General Manager. You'll form strategic external alliances and partners to support the Hotel’s positioning and actively promotes the Hotel and brand through community and professional involvement. This is a critical position requiring proven capability in creating a positive and productive work environment. Your strength will be your ability to build, motivate, and lead an effective team that delivers results and is highly engaged.
What we need from you• Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration • 4-5 years of guest services/hotel operational experience in a senior leadership capacity, including experience reporting directly to a General Manager • Ability to work across multiple diversified business units and multiple projects • Great communication skills (written and verbal), passion for delivering results and developing people and self • Ability to manage complex relationships and key stakeholders • Excellent comprehension of Hotel systems and revenue management principles • Valid certifications - NSW Responsible Service of Alcohol Competency Card, First Aid Certification, driver's licence are required • Flexibility - early, late, weekend, night and holiday shifts are all part of the job
What we offer• Become part of the global IHG family – opening a door to endless career opportunities • Free meal on shift • Free onsite car parking • Free rounds of golf at Crowne Plaza Hunter Valley • Crowne Plaza Hunter Valley Food & Beverage and Spa Discounts • IHG Hotel Room discounts for all colleagues • Training & development – we’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role • As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives