Operations Director - Crowne Plaza West Cairo Arkan
Hotel Brand: Crowne Plaza
Location: Egypt, Al Ismā`īlīyah, Cairo
Job number: EMEAA21501
About UsCrowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites, Kimpton Hotels and Regent. As one of the world's largest upscale brands, we have properties located in major urban centers, gateway cities and resort destinations all around the globe and can be found in nearly 100 countries with more than 429 hotels and 118,000 rooms globally. Since opening in 2012 Arkan Plaza has evolved into West Cairo’s primary commercial and social destination, offering a multitude of retail and dining outlets along with gyms, banks and offices. All radiating from its welcoming central plaza, situated in the heart of Sheikh Zayed located on the 26th of July corridor main spine, which connects the cities of Sheikh Zayed and 6th of October with the central Cairo area. Crowne Plaza West Cairo - Arkan is scheduled to open in 2021, the 178-room new build will form part of Phase II of Arkan Plaza. The Hotel is 10 minutes away from the “new” Grand Egyptian Museum and 15 minutes from the Great Pyramids of Giza. It is also in close proximity to Cairo International Airport and will be just 10 kilometers away from Sphinx International Airport. Business and leisure travelers can get the best of both worlds with three meeting rooms and a business center along with an outdoor pool and Club Lounge
Your day to dayAs Operations Director, you’ll keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable. You’ll maximise financial returns, driving development of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence. Guest Experience • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner • Review guest feedback and implement strategies for continuous improvement • Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests • Lead marketing efforts to up sell guests on hotel services, offerings, and amenities Responsible Business • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts • Comply with local laws regarding health, safety and alcohol services • Maintain a focus and commitment to operating a “green” hotel • Perform other duties as assigned. May also serve as manager on duty People • Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance • Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently • Recommend or initiate any HR related actions where needed • Drive a great working environment for teams to thrive – connect departments to create sense of one team • Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Financial • Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments. • Monitor and report variances against budget and control labour costs and other expenses. • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty • Foster positive owner relationships if applicable and assist in providing ongoing information and status reports
What we need from youMinimum 2 years of experirnce in same position
What we offerBecome part of IHG in its goal to create Great Hotels Guests Love. IHG offers a range of opportunities. With more rooms in an ever growing portfolio of hotels across more and more locations we can offer more opportunities, more variety and more support for your career. We're looking for people who are passionate about something. Whether your passion is karaoke or canoeing, we promise to give you an environment where you can bring the same amount of energy and enthusiasm to your job, and bring your unique personality to work. We call this "room to be yourself." Crowne Plaza operates in more than 100 countries. Applicants 18 and over with interests in travel, hotel management, and hospitality services may find rewarding job opportunities with our global chain. In every market in the world, business has changed, and so has work. It’s more digital, more flexible, more mobile, more connected. Whether you work on the reception desk, as part of our housekeeping team or in our executive management team at any of our hotels around the world, everyone working at IHG is striving towards one goal and that is to develop great hotels guests love. No matter where your IHG career takes you, you’ll be working to make a real difference. Our people are the core foundation of our business and we make a commitment to invest in your skills so you can progress to a more challenging and responsible position at Crowne Plaza West Cairo - Arkan or any of our 4,400 hotels worldwide. To help us do this, we offer numerous training programs so you can realize your potential as part of the IHG team. We recognize that you make a valuable contribution and this is reflected through the rewards we offer in return. Training and development of employees matters just as much as salary and insurance options to Crowne Plaza West Cairo - Arkan. Colleagues may take part in comprehensive training programs covering various fields of hotel operations like sales and marketing, revenue management, supervisory leadership, and even maintenance and housekeeping. Qualified employees may also take advantage of job benefits like retirement plans, medical, and disability coverage, paid time off and holiday pay, discounts on travel and accommodations, and bonus incentives. As a well-established, financially stable – and growing – global entity, IHG and Crowne Plaza West Cairo - Arkan offer competitive market-level salaries, which are reviewed on a regular basis.