Night Supervisor - IC Durrat Al Riyadh
Hotel Brand: InterContinental Hotels
Location: Saudi Arabia, Riyadh, سلطانة
Job number: EMEAA31987
About UsThe only Resort in Riyadh City Characterized by the architectural grandeur, The InterContinental Durrat Al Riyadh Resort & Spa is cradled within the distinguished neighborhood of Banban, Riyadh. This unique property resides on 154,000 sqm of a lush green oasis enhanced by eco-friendly water features. Whether travelling for business or leisure, guests will enjoy from a wide array of culinary venues to an extensive range of recreational facilities including SPA, Indoor & Outdoor pools. Equipped with 162 remarkable abodes, including 121 extensive guestrooms, 31 luxurious suites and 10 stately private villas each with an outdoor swimming pool. Elegantly designed by beautifully weaving the opulence of the Arabian heritage, the resort offers guests a retreat that is a cut above the rest. Bring the warmth of Royals to your wedding day or host a successful meeting or a conference at any of our event venues; timeless and fit for any occasion. Add a touch of glamour and style to your experience as you choose between the Grand Durrat Hall, eight meeting rooms or stunning outdoor spaces, perfect for soirees, corporate meetings and exhibitions. Our dedicated team of professional and engaging event specialists will orchestrate every detail to perfection. To complete the experience, The InterContinental Durrat Al Riyadh Resort also presents gracious service and world-class dining. When you're a part of IHG, you’re more than your job title. And that’s what we love the individual talents, interests and dreams that make you who you are because we know that a team with different perspectives and skills can only make our business stronger.
Your day to dayConduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking Meet and Greet VIPs § Handle all Complaints § Ensure working of all Front Office Policies and Procedures § Ensure effective shift hand-over § Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures § Efficient check in and check out process § Review and monitor early morning wake up procedures § Post room charges § Maintain correct guest registration cards § Maintain special programs (eg frequent flyer; priority club) § Effective management of incoming and outgoing calls § Maintain current Hotel information § Provide information on memberships § Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book § Complete knowledge of all room types, hotel matrix, and facilities § Review arrival lists and anticipate needs § Operate communication equipment § Access and use rooms computer programs § Conduct Credit card checks § Ensure staff adhere to Standards and Procedures for cash handling § Maintain own cash float Correct banking § Update Guest History Maintenance § Prepare contingency reports § Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
What we need from you- Diploma or Bachelor Degree. - Minimum 2 years of experience as Receptionist. - Ability to work and communicate to multinational environment. - English Language is required.
What we offerWe’ll reward all your hard work with a great salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.