Night Manager | InterContinental Wellington
Hotel: InterContinental - Wellington (WLGGS)
Job number: EMEAA22014
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Your day to day
We're looking for someone to be involved in leading the hotel night team to deliver exceptional guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel.In this vital role, you will be working across departments, such as room service and front office operations, to ensure guests’ experiences are not only personalised but exceed their expectations. You will take the lead on handling the growth and development of your team along with any Performance Management issues that may arise. You will also be fully conversant with all hotel emergency procedures. You will be required to work a variety of shifts including but not limited to weekends and Public Holidays.
This role is ideal for a competent and passionate junior manager/team leader/supervisor looking to build their capability and skills within a fast paced, dynamic, learning and development focused hotel environment.
What we need from you
Ideally, you'll have a minimum 2 years experience in a hotel front office department with a minimum 1 year experience as a team leader, shift supervisor, assistant manager or duty manager. You'll have excellent customer relations, problem solving and time management skills, have a working knowledge of hotel property management systems such as Opera and an understanding of point of sales systems such as Micros. You will ideally have your General Managers Certificate and current first aid certification, be proficient in complaint handling and have five star quality customer service skills.
What we offer
Join us and you'll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.