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Night Manager - InterContinental San Francisco

Hotel Brand: InterContinental Hotels
Location: United States, California, San Francisco

Hotel: InterContinental - San Francisco (SFOHB)

Job number: R202219


About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.




Your day to day

As the Night Manager, you will be responsible for oversight of the hotel's operations on the overnight shift.  This includes but is not limited to: 

  • Front Office
  • Housekeeping
  • Stewarding
  • Culinary
  • Security (contracted through a third party)

Key roles of this position include but are not limited to: 

  • Conduct periodic walk-through of each department.  Tour public areas and grounds to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.  Correct any deficiencies.
  • Monitor performance of employees scheduled during shift and recommend and/or initiate disciplinary actions in accordance with company rules and policies. Report serious issues to respective management for follow-up.
  • Oversee the front desk and night audit functions in accordance with established procedures; ensure guests receive prompt, professional attention and are greeted upon arrival, and that the audit function and reports are completed on time.  Communicate to staff any VIP, IHG Rewards Club, or special needs or requests and follow up on execution.
  • Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction and repeat business.
  • Coordinate employee and guest evacuation/notification in the event of an emergency.
  • Assist in educating employees on current safety issues to ensure compliance with all health and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
  • Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
  • Document and record all incidents involving guests or employees, or other relevant events, on the appropriate reports, e.g., Manager on Duty Report.  Report any injuries to Loss Prevention in accordance with policies and procedures.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Perform other duties as assigned.



What we need from you

Minimum of three years guest service/hotel experience. 

Must have full knowledge of the guest service/night function and some supervisory training/experience preferred.

Must be able to communicate effectively in English - both verbally and in writing.  Other languages preferred.

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 25 pounds
  • Frequently standing up and moving about the hotel
  • Frequently handling objects and equipment
  • Frequently bending, stooping, and kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Reading and writing abilities are utilized often when completing paperwork and shift reports, and giving and receiving instructions.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often.
  • Ability to travel to attend workshops, conferences, etc.
  • May be required to morning/swing, weekends, and/or holidays.



What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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