Night Manager - IC Durrat Al Riyadh
Hotel Brand: InterContinental Hotels
Location: Saudi Arabia, Riyadh, سلطانة
Job number: EMEAA20672
About UsThe only Resort in Riyadh City Characterized by the architectural grandeur, The InterContinental Durrat Al Riyadh Resort & Spa is cradled within the distinguished neighborhood of Banban, Riyadh. This unique property resides on 154,000 sqm of a lush green oasis enhanced by eco-friendly water features. Whether travelling for business or leisure, guests will enjoy from a wide array of culinary venues to an extensive range of recreational facilities including SPA, Indoor & Outdoor pools. Equipped with 162 remarkable abodes, including 121 extensive guestrooms, 31 luxurious suites and 10 stately private villas each with an outdoor swimming pool. Elegantly designed by beautifully weaving the opulence of the Arabian heritage, the resort offers guests a retreat that is a cut above the rest. Bring the warmth of Royals to your wedding day or host a successful meeting or a conference at any of our event venues; timeless and fit for any occasion. Add a touch of glamour and style to your experience as you choose between the Grand Durrat Hall, eight meeting rooms or stunning outdoor spaces, perfect for soirees, corporate meetings and exhibitions. Our dedicated team of professional and engaging event specialists will orchestrate every detail to perfection. To complete the experience, The InterContinental Durrat Al Riyadh Resort also presents gracious service and world-class dining. When you're a part of IHG, you’re more than your job title. And that’s what we love the individual talents, interests and dreams that make you who you are because we know that a team with different perspectives and skills can only make our business stronger.
Your day to day- Manages the activities at the Front Desk during the overnight shift. - Directs staff. - Ensures communications and follow-up with day shift on any problems, guest requests or special requirements. Ensures the service quality from the daily operation is continued during the night shift. - Handles all guest complaints effectively and applies empathy and flexibility when dealing with unusual situations in order to satisfactory resolve guest related issues. - Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. - Acts as a role model for all employees and ensures all colleagues are informed and engaged when it comes to our KPIs, using the handovers and shifts as a development opportunity. - Continuously works with the Front Desk Manager on identifying areas of improvement and participates in projects aimed at elevating the guest experience. - Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. - Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. - Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. - Coordinates arrivals, departures and billing requirements. - Blocks rooms for arrivals and ensures any discrepancies are resolved. - Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed and follows up on credit risks. - Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. - Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. - Responds swiftly and effectively in any hotel emergency or safety situation. - Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. - Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. - Issues correct keys to the guest. Checks out guest at end of stay. - Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. - Settles bill accurately through credit card or cash transaction. - Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests. - Complies with IHG’s Category One and Category Two Work Rules and Standards of Conduct as set. - Works harmoniously and professionally with co-workers and supervisors. - Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at IHG standards. - Communicate to People & Culture when they are not. - Acts as a liaison for overnight shift with People & Culture.
What we need from you- Bachelor Degree. - 2 - 4 years of experiences as Guest Service Supervisor or Front Office Supervisor. - Ability to work and communicate to multinational environment. - English language is required.
What we offerWe’ll reward all your hard work with a great salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us. Should you require further assistance, please do not hesitate to contact us again. Thank you & Best regards.