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Night Manager


Hotel Brand: Holiday Inn
Location: Australia, New South Wales, Mascot

Hotel: Sydney Airport (SYDBR), Corner of O'Riordan Street, & Bourke Road, 2020

Job number: 123100

Our hotels never sleep. So, we’re looking for a Night Manager to manage our night team, provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.

With the recent completion of Holiday Inn Sydney Airport's multi-million-dollar refurbishment, our new rooms’ product offers elevated accommodation for a revolutionary transformation to the airport hotel experience. Guests are greeted with earthy tones from bronze light fixtures and on-trend leather headboards, inviting an ultimate atmosphere of warmth and comfort. Just the beginning of elevation to the experience at Holiday Inn Sydney Airport, we are excited to take our hotel to new heights in 2024 and beyond.

Every day is different, but you’ll mostly be:

  • Responsible for the overall running of the hotel in the absence of Senior Management
  • Oversee all overnight operations and Night Audit procedures
  • Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
  • Checking guests in, out and managing any wake-up call requests
  • Answering phones and dealing with overnight guest queries
  • Running night audit property management systems or manual equivalents
  • Performing other duties such as concierge services and special guest requests
  • Security Walks of the property
  • Oversee and mentoring of the Assistant Night Manager and Night Auditors
What We need from you:
  • Accounting and mathematics skills for accurate auditing and payment processing
  • Cash handling experience for counting and securing bank and processing cash payments
  • Computer literacy, including familiarity with PMS software
  • Strong communication, problem solving and relationship building skills for effective and pleasant interactions with guests and housekeeping staff
  • Passionate about delivering exceptional Customer service
  • Knowledge of hotel operations, offers and the local area
  • Positive and flexible attitude
  • Valid NSW RSA Competency card and First Aid Qualifications (required)
  • Right to Legally work in Australia
What you can expect from us: 
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  
So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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