Night Auditor - Crowne Plaza Hawkesbury Valley

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Located in the Valley of The Hawkesbury River, just 45 minutes from Sydney and at the foothills of the Blue Mountains, Crowne Plaza Hawkesbury Valley is the ideal destination for a group getaway, romantic retreat, wedding or conference destination. Based on 8 hectares of landscaped gardens, our comfortable, contemporary rooms and suites, delicious dining options and the only Villa Thalgo Day Spa in Australia, provide our guests with a diverse destination experience. Crowne Plaza Hawkesbury Valley is where indulgent retreat meets urban convenience.

Crowne Plaza Hawkesbury Valley is currently looking for a Full Time or Part Time Night Auditor to join our Front Office Team.

You will be responsible for:

• Reconciling & auditing daily sales transactions of front office cashiers and all food & beverage outlets

• Assisting with all guest enquiries and processing guest arrivals and departures as required

• Ensuring friendly, efficient and professional service is provided to all guests

• Familiarising yourself with VIP and regular guests to ensure their requests and needs are met

• Actively resolve any challenges presented by guests

• Preparing overnight room service orders

• Ensuring the hotel security and safety is managed

To be successful in this role you will have:

• Ability to work nights shifts ranging from 10.00pm to 7.30am (usually 10.30am to 6.30am)

• Have a confident and outgoing personality

• Excellent numerical, numeracy and problem solving abilities

• Be a true hospitality professional dedicated to providing guest service excellence

• Knowledge of Opera would be advantageous

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and IHG properties around the world and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.