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Marketing Manager

Hotel Brand: Holiday Inn
Location: India, Tamil Nadu, Chennai

Job number: EMEAA26780


About Us

Conveniently located in the heart of the IT corridor on Rajiv Gandhi IT Expressway, also known as Old Mahabalipuram Road (OMR), Holiday Inn Chennai OMR IT Expressway is easily accessible to the city and just 13 kms away from the Chennai International Airport. Whether you are travelling for leisure or business, at Holiday Inn we strive continuously to ensure that your stay with us is comfortable as well as a memorable one. Our landmark property at SRP Tools Junction boasts of conveniences such as 202 comfortable guest rooms, contemporary interiors, breathtaking view of the IT corridor, complimentary standard Wi-Fi access, stylish banquet hall and to top it all an efficient staff who are always at your service.


Your day to day

People • Manage daily sales activities, plan and assign work ensuring you always have the right staffing numbers    • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance  • Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively  • Recommend or initiate any HR elated actions where needed   • Drive a great working environment for teams to thrive – connect departments to create sense of one team   • Interact with outside contacts: guests, vendors, and other contacts as needed  • Develop and maintain great working relationships with key clients and outside contacts to increase revenue  • Financial • Hit all personal/team sales goals and maximise profitability  • Help prepare the departmental budget and financial plans including the hotel marketing plan   • Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales  • Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan  • Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan • Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel Guest Experience • Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience • Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients • Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests • Lead marketing efforts to up sell guests on hotel services, offerings, and amenities Responsible Business • Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel • Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities • Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity • Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related enquiree • Identify improvements to marketing activities and overall hotel sales performance and work with other departments  • Ad-hoc duties – unexpected moments when we have to pull together to get a task done Accountability This is the top sales and marketing job in a large, luxury, resort, or major flagship hotel. Hotel may have multiple sites and facilities, high-volume catering and/or convention facilities, and a large number of VIP and special service guests. May manage a large number of professional level and administrative sales, catering, and/or convention employee


What we need from you

Bachelor’s degree / higher education qualification / equivalent in marketing or related field  • Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team • Strong knowledge of local businesses and business trends required  • Must speak local language(s)  • Other languages preferred


What we offer

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us
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