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Manager Europe Hotel Learning

Hotel Brand:
Location: Germany, Frankfurt

Hotel: Corp Frankfurt, Thurn-und-Taxis-Platz 6, 60313

Job number: 100409

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of guests around the world.

We genuinely care for our entire IHG Hotels & Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognise them for their hard work. Our diverse global community values different perspectives and cultures.

This is an exciting opportunity to work with our Director, Europe Hotel Learning to manage the learning, training and development offering for managed and franchised hotels across continental Europe.

Your day to day

You will partner with our Hotel General Managers, Hotel HRBPs and/or Hotel L&D Leaders to consult on their specific hotel operations and brand learning and development requirements. You will deliver learning and development solutions through the Hotel-Based Learning and Development community and approved third party providers.

Focused on Hotel Learning and Development solutions for Europe, this role supports the sustainability and success of the EMEAA Learning and Development offering. It will also contribute to the wider EMEAA Learning and Development COE through working with other EMEAA Learning and Development leaders and regional peers.

You will also:

  • Ensure the implementation of brand initiatives to support the delivery of hotel brand service culture.
  • Assess competency required within hotel portfolio to deliver the Unique Guest Experience and recommend solutions as appropriate. 
  • Align with Marketing and Quality & Continuous Improvement to measure impact of solutions recommended.
  • Ensure the delivery of L&D initiatives match the diverse audiences, brands and delivery methods to create value for hotels, owners and IHG.
  • Support Hotel L&D leaders in the use and understanding of the IHG tools to deliver on our People Strategy. 
  • Focus on and continually develop the capability of our hotel-based L&D colleagues
  • Provide partnership and consulting services to the hotel HR Business partners, L&D Leaders and/or General Managers to assist in preparation of learning and development budget necessary to achieve organisational and IHG strategy within division.


What we need from you

Whilst we love experience, mindset is of equal importance. We’re looking for someone who can think beyond what's been done before. Someone with a real can-do attitude - a problem solver with a natural ability to influence and develop others.  You have experience working with different cultures and are fluent in English and German. Any additional languages would be of great benefit!

  • Experience in hospitality or service-related sector is preferred
  • Experience within a Learning & Development leadership role (including the design and delivery of learning) ideally at a regional or corporate level.
  • Proven record of consulting, influencing and negotiating with a wide range of senior stakeholders


What we offer

At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family. 


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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