Hotel Brand: Holiday Inn
Location: Mainland China, Guizhou, Guiyang
Hotel: Holiday Inn Resort Guiyang Qingyan & Holiday Inn Express Guiyang Qingyan
Job number: HOTEL50824
The MICE Fulfillment Manager will be responsible for converting assigned leads through the effective execution of the inquiry handling process, the preparation of proposals, quotations, and other activities aimed at meeting client needs and maximizing hotel revenue. Key to this role is developing expertise in understanding sectorial/account needs, maximising lead conversion and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned MICE Fulfillment Executives and MICE Fulfillment Coordinators in their daily tasks.
•Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate
•Ensure the timely follow up and pursuit of business with customers’ leads in order to drive the highest levels of conversion
•Conduct and/or assist Sales team in customer negotiation process
•Conduct proposal negotiation process and assist Business Development team where necessary
•Handle contract signing process
•Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)
•Team up with counterpart Event Management staff to deliver sector/customer specific services when appropriate
•Communicate to his/her superior any issues encountered and other relevant information
•Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
•Where applicable, supervise, manage and train MICE Fulfillment Executives and MICE Fulfillment Coordinators in carrying out their responsibilities
•Process customer inquiry in accordance to specified service standards
•Develop and deliver relevant documentation to the customer
•Prepare and deliver site inspections for potential customers (when necessary)
•Prepare and submit proposals
•Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
Your day to day
Degree or Diploma, and 2 – 5 years of relevant experience in customer relations in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.
Expected to possess the following skills:
•Good communication and negotiation skills
•Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
•Strong organisational skills required to maintain electronic and paper filing systems
•Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
•Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
•Excellent PC skills (including MS Office)