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Hotel Brand:
Location: saudiarabia

Job number: EMEAA28636

About Us

As the world’s largest family of luxury Hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

• Ensure Guest satisfaction • Develop and propose client treatment plan. • Instruct clients about techniques for postural improvement and stretching, strengthening, relaxation and rehabilitative exercises. • Record prognosis, treatment, response and progress records. • Being attentive to Guests. • Accurately and promptly fulfilling guests’ requests • Anticipate guests’ needs. • Maintain a high level of knowledge which affects the Guest Experience • Demonstrating a ‘service’ attitude at all times. • Taking appropriate action to resolve guest complaints.

What we need from you

• Provides a massage service to hotel guests and members alike, within the IHG service standards for guest courtesy and satisfaction. • Responsible for inventories and stock tracking related to all items used during massage therapy. • Maintains massage room and equipment to proper standards. • Complies with Hotel’s Health, Safety & Hygiene policy. • Perform related duties and special projects as assigned. • Conducts a number of daily inspections to ensure cleanliness of areas under management, reporting defects and cleanliness issues to appropriate personnel. • Ensure cleanliness includes management of Spa Area. • Maintain Health and Safety aspects of Spa. • Keep up to date with new treatments. • Clean up at end of each shift and after servicing each client. • Recognize opportunities to sell, add on sell and up sell. • Report repairs and maintenance problems to supervisor. • Prepares and maintains appropriate activity reports. • Participate in activities concerning protection of environment.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
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