Hotel Brand: Crowne Plaza
Location: Mainland China, Hainan, Sanya
Hotel: SYXBA - Crowne Plaza Resort Sanya Bay
Job number: HOTEL35611
Sign in for attendance in full uniform, uniform must be cleaned and presentable.
Assist to supervisor and supervise the department operation.
Supervise and delegate duties to all staff within the job scope and to prepare their work schedules.
Handle all complaints and requests immediately and tactfully. Make sure the guests are satisfied with the service before they leave the hotel. Request assistance from supervisor if complaints and requests cannot be handled.
Should be alert and attendant while guest are swimming. Should not live the guest in any case alone.
Should inform immediately to management in case of any incident occur around swimming pool.
Make sure that guest should be saved if he/she is drowning or face any trouble.
Should be able to provide first aid to guest . Should call for emergency help immediately.
Conduct daily inspections of swimming pool.
Make sure that swimming pool are hygienically cleaned.
Maintain a daily logbook where it should record all necessary follow-ups for the next shift. Note in logbook all complaints unusual activities and attitude of the Leisure Club staffs for the information of recreation manager / supervisor.
Report all maintenance to the Engineering Dept. and check maintenance work to be done or not.
Control consumption of Guest supplies/amenities and sees to the adequate stocking of cleaning supplies.
Must be thoroughly familiar with the duties of every employee in his area.
Report any malfunctioning of equipment to Superior.
Perform common duties and other duties as assigned by Management.
Your day to day
Required Skills –
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good Interpersonal Skills
CPR / First Aid certification required
Diploma or Vocational Certificate in Physical Education or equivalent
1 year experience as, swimming pool life guard or an equivalent combination of education and experience.