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Learning and Development Executive


Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Philippines, Quezon City

Hotel: Manila Galleria (MNLCP), Ortigas Ave, Corner Asian Development Bank Ave, 1100

Job number: 112019

What’s the job?  

Assists the Training Manager in managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.  The Training Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource. 


Your day-to-day 

  • Helps the Training Manager in analyzing training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review 
  • Familiarize yourself with the IHG HR and Training Standards, localizing where necessary  
  • Ensure effective training programs are in place for the following: 
  • New Employee Orientation 
  • Train the Trainer  
  • Customer Service Training 
  • Technical job specific training (through certification of departmental standards and procedures) 
  • Supervisory Skills Training 
  • Management Development 
  • Fire, Life and Safety Training 
  • Selling Skills    
  • Employee retraining 
  • Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved 
  • Maintains all hotel training records  
  • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development 
  • Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective 
  • Attend departmental training session and critique performance  
  • Assist Department Trainers in preparing and conducting departmental training and assess accordingly 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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