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Integrity Intelligence Analyst

Hotel Brand:
Location: Philippines, Ph00, Makati City

Hotel: CRO Manila

Job number: R189060

About Us

IHG® is one of the world’s leading hotel companies, with more than 375,000 people working across almost 100 countries to deliver True Hospitality for everyone while delivering the best returns for our hotel partners. IHG franchises, leases, manages or owns nearly 5,367 hotels and 799,923 guest rooms in almost 100 countries, with nearly 1,718 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme, with more than 100 million enrolled members worldwide.

You’ll know our hotel brands. They are some of the best known and most popular in the world - InterContinental Hotels & Resorts,Kimpton Hotels & Restaurants, Regent, Voco Hotels, Holiday Inn, Holiday Inn Express, Holiday Inn Resort, Holiday Inn Club Vacations, Crowne Plaza Hotels & Resorts, Hotel Indigo, Staybridge Suites, Candlewood Suites, EVEN Hotels, HUALUXE™ Hotels and Resorts, and Avid Hotel.

We bring True Hospitality to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world. Individually, these are strengths. Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travelers everywhere.

At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Your day to day

The role of an Entry – Level Intelligence Analyst is to produce intelligence and to do so, should have a foundational understanding of crime analysis and intelligence
analysis standards and concepts. Foundational concepts for basic-level analysis include the following: understanding Risk Owner requirements; identification and use
of information sources; analytical techniques and collaboration; developing assessments; and product dissemination. This is a critical 2nd Line of Defence role in
support of IHG’s financial, regulatory and cultural well-being. 

Key Accountabilities

As part of fulfilling a 2nd Line of Defence role, tasks include:

• Monitor and review of transactional reports on a daily basis to identify suspicious activities and mitigate fraud.
• Identify emerging fraud threats to be able to provide recommendations on system controls, establishment of policies and
improvement of operational procedures.
• Produce weekly overviews and trending of existing and emerging fraud threats.
• Disseminate monthly and ad hoc reports to support Risk Owners with regard to observed fraud trends and related
recommendations; this includes delivering monthly verbal updates.
• Remotely conduct investigations.
• Collect data through daily tracking of identified and reported fraudulent transactions and through ad hoc reports from
Business Objects.
• Establish and review of internal (Crime Intelligence Team) and external (Risk Owners and other support teams) ways of
• Liaise with IHG teams that provide operational support to Risk Owners to provide recommendations on improvement of
operational procedures.
• Liaise with hotels in confirming fraudulent transactions.
• Liaise with third party service providers of Risk Owners to discuss on identified fraud trends and related
recommendations to improve daily flagging of suspicious activities.
• Produce and maintain Management Actions Plans in support of Risk Owners.
• Contribute in optimising the team’s Fraud Data Analytics (FDA) capability through daily collection of data and review of
flagged transactions.

What we need from you


• Formal education in a relevant field of work or an equivalent combination of formal education and work-related experience in Fraud &
Integrity Risk Management, Investigation and Case Management.
• The role requires experience in Fraud Detection and Investigation preferably in the hotel/hospitality sector, with a Loyalty
Technical Skills & Knowledge
• Basic understanding of the key principles of Fraud Risk Management
• Basic grasp and application of the Intelligence Process
• Basic command of Analysis Processes (data access, collection, collation, analysis, dissemination and feedback)
• Basic Investigation and Data Analysis Skills
• Superior Word, Excel and PowerPoint skills
• Superior written and verbal communication skills – English
• Superior Word, Excel and PowerPoint skills
• Superior written and verbal communication skills – English

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