Job number: EMEAA25792
At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as an IT Coordinator in InterContinental Semiramis. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complains with a smile - has great interpersonal skills.
Your day to day
· As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently · Keep up to date with all approved systems and technology including - Computer Hardware systems and devices including PC LAN technology - Software operating and utility systems - Front Office and Accounts Receivable Property Management Systems · Maintain an up-to-date list of all computer hardware and software at hotel · Monitor the performance of the systems and maintain log book of performance · Understand all standards and customised features and functions of the Hotel front office system · Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications · Maintain uncompromising data and physical security standards · Act as ‘primary contact’ for all hotel computer hardware installations and updates · Keep up to date with all approved systems and technology including - Computer Hardware systems and devices including PC LAN technology - Software operating and utility systems - Front Office and Accounts Receivable Property Management Systems - Interfaces to and from Front Office Property Management Systems and other Systems - Back Office Accounting Systems - PC and LAN based Office Automation products - Internal and External Electronic Mail / Facsimile / Scanner software and communication tools - Point of Sale Systems - Guest and Administration Voicemail - Call Accounting - Cabling - Hub / Switch Management Systems - Assist and Support Electronic Door Locking Computer System - Computer Virus protection - Hotel IT Security and Firewalls · Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system · Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader · Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion · Follow-up on all outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader · Notify department heads on current computer related issues, new releases, MIS trends, viruses etc · Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
What we need from you
· Diploma or Vocational Certificate in Computer Science or IT or related field · 1 years’ related experience or with computer set-up and troubleshooting · Working knowledge of networks and operating systems and databases · Strong analytical and problem-solving skills · Strong analytical and problem-solving skills · Knowledge in PCI DSS (Payment Card Industry Data Security Standards) · Great communication skills · A team player, proactive, responsible, hardworking and able to work under pressure
What we offer
In return we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support. Eligible to receive complimentary dry cleaning service at the hotel. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans.