Human Resources Manager
Location: Singapore, SG-01, Katong
Job number: EMEAA23084
About UsAt Hotel Indigo® our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo way. That’s where you come in. When you’re part of the Hotel Indigo brand you’re more than just a job title. At Hotel Indigo we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.
Your day to dayJoin us as a Human Resources Manager in Hotel Indigo Singapore Katong and Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills.This vital role reports directly to the General Manager who takes care of both hotels and we’re looking for someone who can: • Oversee all aspects of Human Resources for both hotels including but not limited to rolling out new HR initiatives & programmes, Recruitment, Compensation & Benefits, Employee Relations, Recognition & Training • Ensure policy compliance for all hotel team members • Build and promote a positive team culture while ensuring our guests' experience is unique and brings the brand to life. • Act as a business partner to the General Manager and leadership team on all people-related issues • Assist in the creation of and work within the established HR department budget • Monitor staffing and labour standards to manage costs • Mitigate financial risks associated with employee relations issues • Identify and analyse local compensation and benefits practices to ensure financial competitiveness • Create programmes to foster teamwork and a positive work environment for all team members • Educate and train leaders and employees on various topics, including performance management processes, progressive disciplinary processes and related programmes to foster productivity and enhance performance • Conduct new team member orientation by providing information on hotel or Company standards, policies, procedures and team members benefit programmes • Ensure that hotel or company hiring standards and governmental regulations are followed in a timely manner for recruiting and selection processes • Recommend and/or initiate salary, disciplinary and or other staffing/human resources-related actions in accordance with hotel or company rules and policies. • Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs • Stay current on market trends and local changes that impact guest satisfaction • Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction • Work with department managers to develop initiatives to achieve service behaviour standards and drive continuous improvement in the guest experience • Develop awareness and reputation of the hotel and the brand in the local community and promote team members' involvement in the local community • Ensure compliance with relevant employment laws and hotel or company policies and procedures • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company and facilitate resolution through employee relations programme • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs and supervisory issues.
What we need from youRequirements for this role: • Bachelor’s degree in Business Administration, Human Resource Management or equivalent • Must have at least 2 years’ experience in the same capacity in hospitality industry • Strong knowledge in local labour laws • Strong leadership qualities to lead and motivate a team • Excellent communication and presentation skills • Highly meticulous with a strong attention to details • A hands-on person, able to multi task and have and have good time management skills • Ability to thrive in a dynamic environment • Highly motivated with a strong 'can-do' attitude • Have a vibrant personality
What we offerIn return for your hard work, you can look forward to a highly competitive salary and benefits package, including • Duty Meals • Birthday Off • Medical Benefits • Dental Benefits • Insurance Coverage • 25-50^% F&B Discount at restaurants within IHG Singapore Hotels • Special Employee Rate at all IHG Hotels worldwide • Room to Grow Opportunities What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Hotel Indigo brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5800 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com