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Houseperson (190242)


Hotel Brand: Holiday Inn Express
Location: United States, California, San Francisco

Hotel: San Francisco Fishermans Wharf (SFONP), 550 North Point Street, 94133

Job number: 113669

Duties and Responsibilities 

Clean and service the assigned public areas according to established quality standards and procedures. Assist with guest requests.


  • Liaise with Housekeeping Supervisor in relation to chemical usage, problems, or rectification suggestions
  • Contribute to Housekeeping Departmental Meetings & Improvements


  • Ensure working knowledge of all hotel public areas
  • Ensure cleaning schedules are completed in a routine and timely manner 
  • Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
  • Maintain Hotel information to be able to provide information to guests
  • Assist guests and escort them to locations within the hotel at their requests
  • Complete tasks as directed by Management
  • Refer major complaints to management 
  • Works in line with business requirements


  • Respond to emergencies effectively and efficiently
  • Operate equipment safely and sensibly
  • Maintain stock levels
  • Recycle where possible



Under the general direction of the Housekeeping Manager/Supervisor or designate, and within the limits of established InterContinental Hotels Group brand and hotel’s policies and procedures, responsible for all Houseperson duties. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.          


Qualifications and Requirements

  • Primary Education or equivalent. Some housekeeping experience. Communication skills are utilized a significant amount of time when interacting with others; 

Required Skills

  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Able to read and communicate
  • Good communication skills

The hourly pay range for this role is $28.66 to $29.76. This range is only applicable for jobs to be performed in San Francisco, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401k plans to eligible employees.

You can apply for this role through the Apply button above (or through internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At Holiday Inn Express, we’re all about travel that’s simple AND smart. 

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you? Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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