Housekeeping Supervisor - IHG Army Hotel Holiday Inn Express - Ft. Bliss, TX
Hotel Brand: IHG Army Hotels
Location: United States, Texas, Fort Bliss
Hotel: IHG Army Hotels - Fort Bliss (MFBLA)
Job number: R194519
At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.
At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation- many featuring brand-name hotels previously only offered off post.
At Holiday Inn Express® we want our guests to relax and be themselves which means we need team members to:
Be you – by being natural, professional, and personable in the way you are with people
Get ready – by taking notice and using your knowledge so that you are prepared for anything
Show you care – by being thoughtful in the way you welcome and connect with guests
Take action – by showing initiative, taking ownership and going the extra mile
Your day to day
As Housekeeper Supervisor you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.
This job requires to clean rooms if necessary.
Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
Handle complaints and special requests to achieve complete guest satisfaction
Comply with special needs and requests of the guests, VIPs and repeat visitors
Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
Educate and train all employees in compliance with governmental and safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other department heads
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.
What we need from you
High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
Fluency in English – a second language is a plus
Excellent interpersonal skills
A passion for hospitality
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.