Housekeeping Room Attendant (Full-Time) l InterContinental Miami Downtown

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, and seven times TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day:

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed
• Be organised - keep on top of supplies and amenities and always try to minimise waste
• Reunite items with owners – and log any lost and found property
• Look smart – wear your uniform with pride 
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
• Report, turn in, and/or log all lost and found items according to established procedures
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• May regularly assist with deep cleaning projects
• May have turndown duties
• May assist with other duties as assigned

What we need from you:

It’s a physical role and you’ll be on your feet most of the day, so fitness is important

Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects

You’ll might need to bend and kneel to complete some activities

Literacy skills - reading, writing and basic maths skills

Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

What we offer:

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.