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厦门集美海景皇冠假日酒店-Housekeeping Order Taker 客房中心文员

Hotel Brand: Crowne Plaza
Location: Mainland China, Fujian, Xiamen

Hotel: Crowne Plaza Xiamen Jimei Seaview

Job number: HOTEL47754

About Us

• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction • 确保接听和转达所有与部门相关的信息,确保既定标准并取得客户的满意。 • Receives, records, and distributes various reports • 接听、记录并分发各种报告。 • Receives, records, and transmits guest requests accurately • 准确接听、记录并传达客人的要求。 • Responsible for entering accurate room status into computer daily and investigate discrepancies • 负责每天将客房情况准确的输入电脑并调查各种异常情况。 • Maintains and update administrative data • 维护和更新行政数据。 • Maintains key control • 管理钥匙。 • Monitors lost property • 监管失物相关事宜 。 • Maintains working area and equipment in a proper state of cleanliness and repair • 确保工作区域和设备得到良好的清洁和修缮。 • Report guest complaints to Executive Housekeeper or delegate immediately • 及时向行政管家或其代理人汇报客人的投诉情况。 • Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards • 遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生规范。 • Attends meetings and training sessions as required • 按要求参加会议和培训活动。 • Is multi-skilled as a Room Attendant as well as other areas of Housekeeping • 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。 • Adheres to Housekeeping standards and procedures and enforces same • 遵守并执行客房部的规范和工作程序。 • Maintains good relations with Housekeeping staff and other interfacing departments, in particular Front Office and Engineering • 与客房部员工以及其它关联部门,特别是前厅部和工程部保持良好的关系。

Your day to day

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • Able to speak, read and write English • 具有说,读和写英语的能力。

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