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Housekeeping Manager

Hotel Brand: InterContinental Hotels
Location: Thailand, Nakhon Ratchasima, Pak Chong

Job number: EMEAA33478


About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand InterContinental Bangkok Khao Yai National Park (opening in 2022) is looking for a Housekepping Manager.


Your day to day

- Responsible for managing the daily operation, focusing on the guest experience by executing and driving the Housekeeping Department service, quality standards and employee engagement activities. - Maximising revenue and profitability, managing costs and productivity. - Driving the guest experience through service quality - Develops detailed understanding of the market and guests’ need - Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention with preferences noted - Leading employee engagement activities - Delivery of hotel-wide and departmental communication - Conducting Annual and Mid-Year Performance Reviews - Coaching and offering regular feedback sessions to employees - Implementation of departmental specific training programmes - Budgeting and forecasting • Implementation and maintenance of brand standards and standard operating procedures - Implementation of quality assurance programmes - I Toolkits - Conducting market and competitor analysis - P&L analysis including productivity and cost management - Implementation and maintenance of brand standards and standard operating procedures - Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change - Identifies opportunities to improve profitability of own area


What we need from you

Ideally, you'll have a minimum of 3 or more years related experience in Housekeeping management. Have an organized nature, with great attention to detail, the ability to work with deadlines, have extensive knowledge in all facets of Housekeeping.


What we offer

IHG are more than just great places to stay, we are also one of Thailand’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster - visit www.http://careers.ihg.com to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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