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Housekeeping Houseperson (Full-time) | InterContinental Miami

Hotel Brand: InterContinental Hotels
Location: United States, Florida, Miami

Hotel: InterContinental - Miami (MIAHA)

Job number: R186256


About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, sixth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.




Your day to day

As the Houseperson you will be responsible for the cleanliness and organization of floor closets; removing garbage from the service elevator landing, wipe down shelves/counters; sweep and mop, remove non-floor closet items and store in appropriate areas by the end of the shift.

  • Assist room attendants with heavy items such as mattresses and linen. Deliver linen and other supplies to room attendants.
  • Remove all dirty linen from assigned Room Attendants carts and closets and transport to laundry chute.
  • Throw any recycled items down the recycle chute (except glasses and boxes)
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Responsible of maintaining the cleanliness and condition for their own sections/floors.
  • Responsible for shampooing carpet in guestrooms and designated hallways/floors.
  • Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
  • Clean public areas in the prescribed manner while following department standard operating procedures.
  • Report to office coordinator needed repairs or unsafe conditions.
  • Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
  • Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.



What we need from you

Strong – sometimes you’ll need to lift, push and pull big objects up to 75lbs. This can involve bending and kneeling. Frequently standing up, moving, handling objects, and equipment.

Literate –Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day.

Articulate – Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests.

Flexible – night, weekend and holiday shifts are all part of the job




What we offer

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled





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