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Housekeeping Houseperson - InterContinental Boston

Hotel Brand: InterContinental
Location: United States, Massachusetts, Boston

Hotel: Boston (BOSHA), 510 Atlantic Avenue, 02210

Job number: R205853


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Do you see yourself as a Houseperson?

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What's your passion?  Whether you're into scuba diving, chess games or just raising your children, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

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HOTEL OVERVIEW:

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For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette.  As part of the largest luxury hotel brand in the world, InterContinental® Boston is a landmark of luxury; rated number four on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors.  We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® Boston.

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  • Assist room attendants with heavy items such as mattresses and linens.  Deliver linens and other supplies to room attendants.
  • |
  • Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry. Remove garbage and recycling items from carts and dispose accordingly.
  • |
  • Clean and prepare all room attendant carts and closets for next day.
  • |
  • Assist with sending of soiled linen for cleaning. Log bin weights in the book. Receive fresh linen from Laundry company and distribute evenly to all room attendants.
  • |
  • Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and mop floor, remove non-floor closet items and store in appropriate areas.
  • |
  • Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
  • |
  • Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, hotel exterior, stairwells, and other public areas for assigned floors.
  • |
  • Vacuum and maintain cleanliness on all guest floors.
  • |
  • Collect and wash all coffee mugs and glasses in the Kitchen. Return back on floors when ready.
  • |
  • Report to supervisor needed repairs or unsafe conditions.
  • |
  • Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
  • |
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
  • |
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • |
  • May regularly assist with deep cleaning projects.
  • |
  • May assist with lobby/laundry duties as needed, as well as with guest room cleaning as needed.
  • |
  • Refer to attached additional job responsibilities and Health & Safety duties and responsibilities
  • |
  • Assist with other duties as assigned.
  • |
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Education:

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Minimum: Basic reading, writing, and math skills.  Must speak and understand English.

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EXPERIENCE:

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Some previous housekeeping experience required.

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Other:

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  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • |
  • Reading and writing abilities are utilized often when reading assignments and completing checklists.
  • |
  • Must be available to work different shifts, including late evenings, weekends, and holidays.
  • |
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PHYSICAL REQUIREMENTS:

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This job requires ability to perform the following:

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    |
  • Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 100 pounds
  • |
  • Frequently standing up and moving about the facility
  • |
  • Frequently handling objects and equipment to maintain the facility
  • |
  • Frequently bending, stooping, and kneeling,
  • |
|

Work Area:  All Housekeeping and Guest areas

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In return we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support, and  401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

|

 

|

So what's your passion?  Please get in touch and tell us how you could bring your individual skills to IHG.

|

 

|

IHG is an equal opportunity employer  Minorities / Females / Disabled / Veterans

|
|

 

" " | | | | | |
|

Do you see yourself as a Houseperson?

|

What's your passion?  Whether you're into scuba diving, chess games or just raising your children, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

|

HOTEL OVERVIEW:

|

For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette.  As part of the largest luxury hotel brand in the world, InterContinental® Boston is a landmark of luxury; rated number four on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors.  We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® Boston.

|
| | | | | |
|
    |
  • Assist room attendants with heavy items such as mattresses and linens.  Deliver linens and other supplies to room attendants.
  • |
  • Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry. Remove garbage and recycling items from carts and dispose accordingly.
  • |
  • Clean and prepare all room attendant carts and closets for next day.
  • |
  • Assist with sending of soiled linen for cleaning. Log bin weights in the book. Receive fresh linen from Laundry company and distribute evenly to all room attendants.
  • |
  • Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and mop floor, remove non-floor closet items and store in appropriate areas.
  • |
  • Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
  • |
  • Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, hotel exterior, stairwells, and other public areas for assigned floors.
  • |
  • Vacuum and maintain cleanliness on all guest floors.
  • |
  • Collect and wash all coffee mugs and glasses in the Kitchen. Return back on floors when ready.
  • |
  • Report to supervisor needed repairs or unsafe conditions.
  • |
  • Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
  • |
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
  • |
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • |
  • May regularly assist with deep cleaning projects.
  • |
  • May assist with lobby/laundry duties as needed, as well as with guest room cleaning as needed.
  • |
  • Refer to attached additional job responsibilities and Health & Safety duties and responsibilities
  • |
  • Assist with other duties as assigned.
  • |
|

Education:

|

 

|

Minimum: Basic reading, writing, and math skills.  Must speak and understand English.

|

EXPERIENCE:

|

 

|

Some previous housekeeping experience required.

|

 

|

Other:

|
    |
  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • |
  • Reading and writing abilities are utilized often when reading assignments and completing checklists.
  • |
  • Must be available to work different shifts, including late evenings, weekends, and holidays.
  • |
|

PHYSICAL REQUIREMENTS:

|

This job requires ability to perform the following:

|
    |
  • Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 100 pounds
  • |
  • Frequently standing up and moving about the facility
  • |
  • Frequently handling objects and equipment to maintain the facility
  • |
  • Frequently bending, stooping, and kneeling,
  • |
|

Work Area:  All Housekeeping and Guest areas

| | | | | |
|

In return we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support, and  401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

|

 

|

So what's your passion?  Please get in touch and tell us how you could bring your individual skills to IHG.

|

 

|

IHG is an equal opportunity employer  Minorities / Females / Disabled / Veterans

|
|

 

"

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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