Hotel Technology Deployment Manager (12 Months FTC)
Hotel Brand:
Location: United Kingdom, Burton-On-Trent
United Kingdom, Windsor
Hotel: Corp Branston, 1 First Avenue, Centrum100, DE14 2WB
Job number: 137255
Hotel Technology Deployment Manager
12 Months FTC
The role
In this role you will be responsible for management and delivery of technology projects consistent with IHG’s vision and global strategy in our hotels. This position will ensure all projects undertaken are implemented against an agreed timeline and a budget.
Your day to day
- Manage the timely delivery of technology products and services associated with Opening, converting, closing, or generally improving hotels in the IHG system, where this work can be done centrally.
- Maintain a trusted relationship with key stakeholders specifically Area Technology Managers, Product Management, Stay Experience, Hotel Infrastructure, and senior management.
- Sustain excellent relationships and effective vendor management with our key technology suppliers and partners.
- Work with system vendors and Area Technology Managers to manage and communicate the release schedule of product updates for Europe and IMEA Hotels (e.g., Property Management Systems, Point of Sales) maintaining fiscal, regulatory, and legal compliance, important feature updates and bug fixes.
- Work with Area Technology Managers to drive compliance with product Brand Standards e.g., Property Management System, IHG Connect.
- Manage the planning, communication, tracking & progress reporting of on property technology implementations which may include but is not limited to “out of band” Cyber security updates, End of Life systems, IHG Connect roll-out, IHG TMS implementation etc.
- Ongoing management of existing installed products through their lifecycle e.g., upgrades, security updates.
- Responsible for the management of the IHG salesforce “Technology Management Inventory” and IT Contact information for hotels in Europe and IMEA, to be as complete and accurate as possible.
- Responsible for the management of the IHG Salesforce Market place ‘NHOP Technology Deployment’ project workflow.
- Provide the senior manager, hotel technology lifecycle management with regular and timely updates on the technology projects landscape.
What we need from you
Whilst we love experience, mindset is of equal importance. We’re looking for someone who is committed with a natural ability to operate effectively in a fast moving, global environment.
- Experience in Hospitality industry, with roles focused on technology services and project management.
- Project Management professional (PMP) will be an advantage.
Critical Expertise & Experience:
- Experience working in a busy, mission critical team.
- Experience of deploying technology solutions in a hospitality setting an advantage.
- Demonstrated experience working in a regional environment.
- Ability to work in a fast-paced environment. Geographically and culturally aware team player. Experience in hotel operations is desirable.
Technical Skills & Knowledge:
- Good working knowledge of Microsoft Office tools, databases, CRM such as Salesforce
- Knowledge/experience using project management tools/software will be an advantage.
#LI-CB2
#LI-HYBRID
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
