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Hostess / Host 迎宾员 餐厅领班

Hotel Brand: InterContinental Hotels
Location: Mainland China, Shanghai, Shanghai

Hotel: InterContinental Shanghai Wonderland

Job number: HOTEL49920


About Us

· To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.

· 在餐厅适当的欢迎宾客和有可能的宾客,使用技能和个人的社交技巧使客人获得最好的体验。

· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   

· 遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。

· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

· 陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。

· Take telephone bookings and document in the Reservation book according to restaurant standards

· 接听电话订位并按餐厅的规范在预订冊上记录。

· Train wait staff and bus staff in hostess standards

· 按领位员的标准培训员工。

· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

· 周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。

· Maintain responsibility of cleanliness of hostess stations

· 保持迎宾台的清洁。

· Maintain responsibility of cleanliness of all menus and drink menus

· 保持所有菜单和饮料单的清洁。

· Assist with beverage service

· 协助饮料服务。

· Assist with food service

· 协助食品服务。

· Maintain detailed knowledge of menu, including daily specials

· 对菜单有具体的了解,包括每日特价。

· Ensure tables are cleared quietly and efficiently

· 确保迅速且高效的清理餐桌。

· Carry food and beverage trays in a safe manner to minimize breakages

· 安全的举餐盘使破损将到最低。

· Complete dockets accurately and clearly

· 准确和清楚的填写收据。

· Maintain current information on all general activities of the hotel

· 了解当前酒店所有的活动。

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