Heartbeat Technical Manager

Role Purpose

Lead all aspects of the software development lifecycle including designing, analyzing, coding, debugging, documenting, and continuously improving software for the Global HeartBeat Program.

Key Accountabilities

•            Responsible for leading HeartBeat reporting portal development, product performance optimization, support, documentation, and monitoring.

•            Drive adoption and utilization of tools and programs as well as consistent and rigorous measurement of key metrics to improve stakeholder engagement with and understanding of HeartBeat tools

•            Design and/or facilitate and implement new reports and processes in the HeartBeat reporting portal that provide organizational impact and improve performance.

•            Assess HeartBeat reporting portal to determine effectiveness, need for enhancements, or elimination of reports, and recommend necessary enhancements.

•            Responsible for enhancement of HeartBeat survey products in active collaboration with software vendor and HeartBeat leadership team.

•            Deliver operational support for HeartBeat leadership on programs & projects that drive team efficiencies and effectiveness.

•            Ensure functional correctness and adherence to technical standards of application development, to include implementation of new software, new modules, application upgrades, customizations, enhancements, re-engineering of systems and business process engineering.

Education 

Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience

Experience 

 7+ years of progressive work experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.

Technical Skills and Knowledge

•            Ability to tell rich, meaningful stories through data.

•            Demonstrated, exceptional skills in project management and planning, reporting and analytics.

•            Experience in working in a global organization.

•            Knowledge and understanding of structured analysis and technical design techniques.

•            Deep interest and proven ability to learn the underlying technical details of a product.

•            Knowledge of CX (Customer Experience) and its measurement.

•            Demonstrated attention to detail and ability to manage multiple tasks required. 

•            Demonstrated creative problem-solving ability and demonstrated creative thinking skills.

•            CX SaaS certification (Medallia, Qualtrics, or InMoment) strongly preferred.

•            Proficient in XML, CSS, JavaScript, and HMTL.