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Head Maintenance

Hotel Brand: IHG Army Hotels
Location: United States, North Carolina, Fort Bragg

Hotel: Moon Hall (ZYGGA), Building D-3601 Darby Loop, 28310

Job number: 117575


Role Purpose

As Head of Maintenance, you’ll ensure all aspects of hotel maintenance and management are kept to the very best standards and in line with all relevant health and safety legislature and procedures. You’ll also keep an organised and secure maintenance shop. 

Key Accountabilities


  • Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers.
  • Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests.
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
  • Train your team to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
  • Recommend or initiate any HR elated actions where needed.

Guest Experience

  • Understand and respond to customers’ needs and ensure a high level of guest satisfaction.
  • Carry out a preventive maintenance programme to ensure the hotel is maintained and in service for guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems, and pools).


  • Help prepare the departmental budget and financial plans financial and operational plans for the hotel.
  • Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning.
  • Lead hotel renovations and other projects, negotiate contracts, and ensure timely completion of projects within budget.

Responsible Business

  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements.
  • Maintain god working relations with outside contacts.
  • Comply with federal, state and local laws regarding health, safety and alcohol services.
  • Maintain a focus and commitment to operating a “green” hotel.
  • Perform other duties as assigned. May also serve as manager on duty.


This is the lead maintenance job in a small or extended stay single site hotel with a limited range of facilities. May supervise a small maintenance staff. 

Key Skills & Experiences

  • Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience.   
  • Professional certification and licence if required by law.
  • Hotel experience preferred.   
  • Must be able to speak local language(s).

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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