Head Concierge - Kimpton Vividora Barcelona
Hotel Brand: Kimpton
Location: Spain, Barcelona
Hotel: Vividora Hotel (BCNKI), Carrer del Duc 15, 08002
Job number: 123055
What’s the Job?
Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instill enthusiasm and passion into everything they do.
The Concierge will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction.
You’ll report to the Guest Experience Manager.
• Responsible for greeting and welcoming guests
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution.
What we need from you:
• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience working in Front Office/Guest Relations department.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What to expect from us:
• Discounted international room rates.
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Meals whilst on duty. • Uniform and laundry service.
• Private health insurance discount.
• Cool work environment and lots of fun!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.