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Head Concierge - Kimpton Vividora Barcelona

2482x804_accountrelationshipmanagement
2482x804_accountrelationshipmanagement
kimpton-2
kimpton-2

Hotel Brand: Kimpton
Location: Spain, Barcelona

Hotel: Vividora Hotel (BCNKI), Carrer del Duc 15, 08002

Job number: 123055

What’s the Job? 

Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instill enthusiasm and passion into everything they do. 

The Concierge will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction. 

You’ll report to the Guest Experience Manager. 

Your day-to-day: 

• Responsible for greeting and welcoming guests 
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements 
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel 
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations 
• Arrange events, excursions, transportation etc. upon request from hotel residents 
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls 
• Respond to complaints and find the appropriate solution.

 

What we need from you: 


• Bachelor’s degree in hospitality or related field. 
• 2+ years’ experience working in Front Office/Guest Relations department. 
• Must be fluent in local language and English, additional languages will be highly valuable. 
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

 

What to expect from us: 


• Discounted international room rates. 
• Room for professional growth in one of the largest hospitality companies. 
• Training programmes and access to IHG’s training tool. 
• Meals whilst on duty. • Uniform and laundry service. 
• Private health insurance discount. 
• Cool work environment and lots of fun!

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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