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Guest Service Center Supervisor 宾客服务中心主管(筹备)

Hotel Brand: Crowne Plaza
Location: Mainland China, Guangdong, Chaozhou

Hotel: Crowne Plaza Chaozhou Riverside

Job number: HOTEL45273

About Us

• Oversees and directs all aspects of Telecommunication services to achieve the highest possible guest satisfaction. • 对电信服务进行监督和指导,以取得最大的客户满意度。

Your day to day

• Directs, supervises and coordinates the activities in Telecommunication department • 指导、监督和协调电信部的活动 • Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services • 开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务 • Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions. • 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施 • Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions • 制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施 • Establishes and maintains effective employee relations • 与员工建立并保持良好的工作关系 • Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation • 组织和召开由所有电信部工作人员参加的会议,以加强交流和保证业务的顺利进行 • Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly • 对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好 • Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed • 确保所有电信设备的维护均得到有效外包,并对其实施预防性维护 • Maintains up to date list of all telecommunication equipment • 更新列有所有电信设备的清单 • Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report • 监测程控交换机,语音邮件,通信呼叫统计软件的运转情况,并將设备运转报告的登記在日志上 • Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager • 就软件出现的问题进行调查,并向供应商提交报告,与酒店系统部经理协调界面问题的解决 • Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards • 保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录 • Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses • 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照

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