Guest Service Agent (Part-Time) | Crowne Plaza Sydney Coogee Beach
Hotel Brand: Crowne Plaza
Location: Australia, New South Wales, Sydney
Job number: EMEAA25663
There’s nothing complicated about dealing with business people.
They’re just people. Doing business.
By day, international marketing superhero. By night: fluffy bathrobe and a box set.
Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Crowne Plaza Coogee Beach is located in a perfect central beachside location, an area priding itself on its laid-back lifestyle, tranquil waters, historic ocean baths and plenty of green spaces.
Your day to day
As the face of the hotel, your dynamic personality and superior communication skills will enable you to relate with our guests whilst identifying and anticipating their needs. This means on the daily you’ll be liaising directly with our guests face-to-face, creating a memorable check in and out, settling of accounts, responding to phone queries and reservations, as well as demonstrating strong knowledge of the hotel and local area. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
What we need from you
The ideal candidate will have:
- The right to work in Australia
- Previous experience working in the hotel industry
- Positive energy and passion for delivering great guest experiences
- Ability to have genuine connections with guests and colleagues
- Ability to work in a fast-paced environment and prioritise workload
- Strong attention to detail, written and verbal communication and organisational skills
- Team player with a collaborative approach to work
- Flexibility - nights, weekend and public holiday shifts are all a part of the job
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.
Crowne Plaza Sydney Coogee Beach is registered as a COVIDSafe Business with the NSW Government and we are committed to ensuring the safety of our guests and colleagues as we navigate the reopening of NSW.