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Guest Service Agent (Part Time) - InterContinental Sanctuary Cove Resort

Hotel Brand: InterContinental
Location: Australia, Queensland, Sanctuary Cove

Hotel: Sanctuary Cove Resort (BNEQL), Manor Circle, 4212

Job number: 100338

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

At InterContinental Sanctuary Cove Resort we are looking for a Part Time Guest Service Agent. We’re looking for someone who is passionate about creating memorable guest experiences and wants to add value in an luxury resort style environment. 


Reporting to the Front Office  Manager, you will be the key touch point for arriving and departing guests and will deliver outstanding service and provide unrivalled insider knowledge. You will be a confident communicator with excellent attention to detail and able to anticipate guest needs and ensure they are connected with their room, the resort facilities and their home away from home. You will respond promptly to guest requests and work collaboratively with various teams across the resort to ensure guests’ needs, comfort and satisfaction are met and their stay is delightful and memorable.

You will be empowered to resolve any issues that arise confidently and independently as well as supporting other colleagues with difficult and challenging guest interactions. Working as a part of the Front Office and Reservations team you will ensure that the integrity and consistency of brand standards are maintained and delivered at all times. 

Ideally, you’ll have previous experience as a Guest Service Agent or at least one years’ experience in a Front Office Team and are looking for the next challenge in your career. You’ll have excellent communication and interpersonal skills, enthusiasm to work within a team, experience in delivering a high level of guest experience in a hotel environment and conflict resolution. Knowledge of a hotel property management system such as Opera would also be desirable.

You will have the flexibility to work various shifts including evenings, overnights, weekends and public holidays across a seven day roster. You must hold a current Australian driver’s license and also meet the legal requirements to work in this country.


Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including :

  • Paid birthday leave
  • Hotel perks like accommodation and food & beverage discounts
  • Enhanced parental leave
  • Proactive health days and flexible work options.
  • Your career journey will be supported through our lifelong development program
  • IHG Career Milestone celebrations
  • Transfer of entitlements as you move and grow with IHG. 
  • Access to our discount retail platform that makes your pay for even further

We are proud to be IHG and we know you will be too.  Visit to find out more about us.

To find out more about InterContinental Sanctuary Cove Resort visit -

Follow us on Instagram and Facebook- @intercontinentalsanctuarycove

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**You must have full working rights in Australia**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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