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Guest Service Agent (Part Time) - Crowne Plaza Surfers Paradise

Hotel Brand: Crowne Plaza
Location: Australia, Queensland, Surfers Paradise QLD

Hotel: Crowne Plaza - Surfers Paradise (OOLSP)

Job number: EMEAA27267


About Us

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Towering over one of Australia's favourite stretches of coastline, Crowne Plaza Surfers Paradise Hotel is perfectly nestled between the Surfers Paradise entertainment strip and Broadbeach's chilled local shopping and dining scene. Crowne Plaza Surfers Paradise has 269 guest rooms, Queensland's only Revolving Restaurant boasting 360 degrees view of the Gold Coast coastline and hinterland, and conveniently accessible to the Gold Coast light rail. 

Currently the Hotel is operating as a QLD Government Quarantine Facility.




Your day to day

At the start of the day, or end of one, is there anything more welcoming than a smiling face? As a Guest Service Agent, you'll be helpful host, a local expert, and a proud brand ambassador. Whether you're welcoming our guests to the Hotel at check-in, assisting them with their parking or delivering their luggage, you'll be devoted to creating memorable experiences throughout their Hotel experience. 

As a Front Office Team Member you will be trained and engaged in front office services. This opens up a world of possibilities as you develop your mastery across the Hotel including but not limited to reception, concierge services and making reservations. 

You will be on a rotating roster to ensure you continue to build on knowledge & skills in all areas and meet the needs of our guests and business.

We’re all part of one team, so pulling together to support all departments (including housekeeping, maintenance and our functional areas when needed) is a natural part of this role.




What we need from you

Charisma, warmth and natural charm, you know what is takes to connect with guests and exceed their expectations. With previous experience in Front Office, you genuinely enjoy making people feel special by delivering excellent and engaging service that can only come from the heart. 

The ideal candidate will have;

  • An attitude and aspirations to grow
  • Previous experience in a similar role
  • Strong attention to detail and problem-solving skills 
  • Flexibility to work a rotating roster. Weekends, public holidays and nights are all part of the job

You must meet the legal requirements to work in Australia.

You must be willing and able to meet the inherent requirements of working in a Quarantine Facility, including:

  1. Following various safety policies & procedures, such as regular Covid-19 testing,
  2. Using personal protective equipment as trained (PPE), and
  3. Willingness to have a Covid-19 vaccine



What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days.  Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.  In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.

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