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Guest Service Agent - Crowne Plaza Hunter Valley

Hotel Brand: Crowne Plaza
Location: Australia, New South Wales, Lovedale

Job number: EMEAA21014

About Us

There’s nothing complicated about dealing with business people. They’re just people. Doing business.

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.


Your day to day

As an Guest Service Agent you'll report to the Hotel Services Assistant Manager and be responsible for providing information to our guests regarding the resort's facilities & activities, you'll also have excellent knowledge on our local wineries and restaurants. You'll provide a level of service that will ensure our loyal IHG Rewards Club guests feel recognised & valued and be empowered to solve problems. As the first and last point of contact, you'll ensure our guests stay is memorable.


What we need from you

This ideal candidate will also possess the following qualifications, skills and attributes:

  • Experience in reservations/front office/reception
  • Hotel industry experience is preferred but not essential
  • Vibrant personality with an oozing passion for customer service
  • Strong attention to detail, written and verbal communication and organisational skills
  • Team player with a collaborative approach to work
  • Ability to work in a fast-paced environment and prioritise workload

You must have the legal right to work in Australia


What we offer

  • Become part of the global IHG family – opening a door to endless career opportunities, click here to find out more about us
  • Uniform provided & laundered
  • Free meal on shift
  • Free onsite car parking
  • Free rounds of golf at Crowne plaza Hunter Valley
  • Crowne Plaza Hunter Valley Food & Beverage and Spa Discounts
  • IHG Hotel Room discounts for all colleagues
  • Training & development – we’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role
  • As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives


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