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Guest Service Agent (Casual) - Crowne Plaza Hunter Valley

Hotel Brand: Crowne Plaza
Location: Australia, New South Wales, Lovedale

Hotel: Crowne Plaza - Hunter Valley (NTLHV)

Job number: EMEAA25913

About Us

At Crowne Plaza Hotels & Resorts our goal is to make business travel work. That's where you come in. When you're part of the Crowne Plaza Hotels & Resorts brand you're more than just a job title. 

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too! Whether travelling for business or pleasure, Crowne Plaza Hunter Valley is the perfect location for any occasion.

Located in the heart of the Hunter Valley, just over two hours north of Sydney and offering premier resort accommodation with breathtaking vineyard views. Our guests can dine in our restaurant Redsalt, perfect their swing on the 18-hole golf course, enjoy a game of tennis or basketball and indulge in renowned local wines and produce at our onsite restaurant and bars. 

We are currently seeking casual Guest Service Agents to join our team!


Your day to day

As a Guest Service Agent you'll report to the Hotel Services Assistant Manager and be responsible for providing information to our guests regarding the resort's facilities & activities, you'll also have excellent knowledge on our local wineries and restaurants.

You'll provide a level of service that will ensure our loyal IHG Rewards guests feel recognised & valued and be empowered to solve problems.

As the first and last point of contact, you'll ensure our guests stay is memorable.


What we need from you

This ideal candidate will also possess the following qualifications, skills and attributes:

You'll have experience in reservations/front office/reception;

Hotel industry experience is preferred but not essential;

Vibrant personality with an oozing passion for customer service;

Strong attention to detail, written and verbal communication and organisational skills;

Team player with a collaborative approach to work and

Ability to work in a fast-paced environment and prioritise workload and

You must have the legal right to work in Australia


What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. 

Your career journey will be supported through our lifelong development program.

Enjoy the perks such as a 'free' duty meal whilst on shift, free onsite carparking, free rounds of golf at Crowne Plaza Hunter Valley, IHG hotel & food and beverage room discounts for all colleagues.

We are proud to be IHG and we know you will be too! 

Visit to find out more about us.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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