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Guest Service Agent @ Hotel Indigo Dubai Downtown

Hotel Brand: Hotel Indigo
Location: United Arab Emirates

Hotel: Dubai Downtown (DXBBP), Marasi Drive, Business Bay

Job number: 105991

About Us

A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guests' curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Where every day brings new discoveries, fresh experiences, and unexpected ideas.

The hotel boasts 269 tastefully decorated rooms, each thoughtfully designed to reflect the hotel’s neighborhood story, the story of Dubai Creek.

And just like our hotels, no two colleagues are the same. So, we’re curious about YOU. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests.


Your Day to Day

In a nutshell, as Guest Service Agent, you will be responsible for guest check-in in this vibrantly designed lifestyle hotel located in a key location in Dubai. You will ensure that all booking details are recorded accurately, ensure that billing instructions are clarified, update guest folios and balance all transactions at the end of every shift.

You will represent the Front Office Department in a professional and courteous manner at all times with all guests & colleague interactions. You will perform the shift checklist to ensure accuracy of all aspect of shifts.

You'll report to the Front Office Manager and will play a big role in supporting the overall success of the hotel.


What we need from you

As the first lifestyle branded hotel of IHG in the Middle East, this is a great opportunity for talented hospitality and Front Office professionals to step up in their career and experience a new challenge in a trendy lifestyle brand.

The right fit for this role is someone who has a solid hotel background with an energetic and fun personality. You should be passionate about people and hospitality. You should have a minimum of 1 to 2 years’ experience working in Front Office.

Ideally, you will need to be flexible with working hours and be a team player. You will be an enthusiastic individual who can communicate easily with both your fellow team members and guests. You will bring with you strong interpersonal and problem-solving skills and excellent command of written and spoken English.

If you are this person, we’d like to meet you.


What we offer

Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you. We’ll reward all your hard work with a great salary and benefit package.

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start with IHG, be involved and grow. So, whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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