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Guest Service Agent

Hotel Brand: Holiday Inn
Location: Philippines, National Capital Region (Manila), Makati

Job number: EMEAA28153


About Us

Perfectly located in Ayala Center, Holiday Inn® & Suites Makati provides both business and leisure travelers the convenience of staying in a Makati hotel with direct access to the Glorietta Shopping Mall. Take a leisurely stroll and discover tourist attractions in Makati or having an easy access to financial institutions and the Manila International Airport. After exploring the city, relax in our contemporary guest room appointed with free Internet access and all the modern amenities that you need for a stress-free stay. Cap a busy day by unwinding in our outdoor pool or by enjoying a meal in our restaurant.


Your day to day

• Be the warm welcome that kicks off a memorable guest experience • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay • Handle cash and credit transactions • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed • Take pride in your appearance and place as a brand ambassador • Always know what events and activities are on the day’s schedule • Jump into other ad-hoc duties when your colleagues need your help


What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories • Fluency in the local language - extra language skills would be great, but not essential • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers • Flexibility - night, weekend and holiday shifts are all part of the job • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential • Experience - ideally you’ll have spent at least one year in a front desk or guest service position • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling


What we offer

We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
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