Guest Service Agent

About us Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. Conveniently located in the center of Salmiya, Holiday Inn Kuwait Salmiya is only a 20-minute drive from Kuwait International Airport, the Avenues Mall, 360 mall and a few minutes away from the local main attractions including the famous Kuwait Beach Front, the Marina shopping Mall & Marina Crescent, Abdullah Al-Saleem Cultural Center, Kuwait City and The Scientific Center, The Corniche and to the city center making it an ideal place to stay around for business or leisure. Your day to day Be the warm welcome that kicks off a memorable guest experience| |• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone|• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay|• Handle cash and credit transactions|• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes|• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to|• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential|• Experience - ideally you’ll have spent at least one year in a front desk or guest service position What we offer In return, we'll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself. So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG.